Laser247 Privacy Policy

Last Updated: April 2026

Laser247 is committed to protecting the privacy and security of every player’s personal data. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and your rights regarding your personal data. By creating a Laser247 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Laser247 operates the online sports betting and casino gaming platform accessible at www-laser247.com and via the official Laser247 mobile applications. All references to “Laser247”, “we”, “us”, or “our” in this Privacy Policy refer to the operator of the Laser247 platform.

2. Personal Data We Collect

We collect the following categories of personal data when you register for and use the Laser247 platform:

Registration Data

Full name
Mobile phone number
Email address
Date of birth (for age verification purposes)
Password (stored in encrypted form)

Verification Data (for KYC purposes)

Government-issued identity document number and copy
Proof of address documentation
Bank account details for withdrawal processing

Transaction Data

Deposit and withdrawal amounts, dates, and payment method references
Betting and gaming activity including bet amounts, markets, and outcomes
Bonus and promotion usage

Technical Data

IP address and device identifiers
Browser type and operating system
Session duration and activity patterns
Geolocation data (where permitted by your device settings)

Communication Data

Records of support communications via WhatsApp, live chat, and email
Feedback and dispute correspondence

3. How We Use Your Personal Data

We use your personal data for the following purposes:

Account management: To create and maintain your Laser247 account, verify your identity, and provide access to all Platform services
Transaction processing: To process your deposits, withdrawals, bet settlements, and bonus credits
Legal compliance: To meet our obligations under the terms of our Curacao eGaming licence, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorised access, and abuse of the Platform
Customer support: To respond to your queries, resolve disputes, and improve our support service quality
Responsible gaming: To monitor for patterns of problem gambling behaviour and to provide appropriate interventions and tools
Marketing communications: To send you information about promotions, bonuses, and Platform updates, where you have not opted out of receiving such communications
Platform improvement: To analyse usage patterns and improve the Platform’s features, performance, and user experience

4. How We Share Your Personal Data

We do not sell your personal data to any third party. We may share your personal data with the following categories of third parties in the following circumstances:

Payment processors: To process your deposit and withdrawal transactions. Payment processors receive only the data necessary to complete your specific transaction.
Identity verification providers: To conduct KYC verification when required by our licence obligations or for high-value withdrawals.
Casino game providers: We share a unique player identifier with licensed game providers (such as Evolution Gaming and Pragmatic Play) when you access their games. No additional personal data is shared beyond the identifier needed to enable the game session.
Regulatory authorities: Where required to do so under our licence obligations or by applicable law.
Fraud prevention services: To protect the Platform and our players from fraudulent activity.

5. Data Retention

We retain your personal data for as long as your Laser247 account remains active and for a period of five years following account closure, in order to meet our legal and regulatory obligations. Transaction records are retained for a minimum of five years from the date of the transaction in accordance with our AML obligations.

Account data associated with self-excluded players is retained in a restricted format for the duration of the self-exclusion period to prevent re-registration.

6. Security of Your Personal Data

Laser247 implements the following technical and organisational security measures to protect your personal data:

256-bit SSL encryption on all data transmitted between your device and our servers
OTP two-factor authentication required on every account login
Encrypted password storage using industry-standard hashing algorithms
AI-powered fraud detection monitoring account activity continuously
Restricted access controls limiting employee access to personal data on a strict need-to-know basis
Regular security audits conducted by independent security professionals

7. Your Rights Regarding Your Personal Data

You have the following rights regarding the personal data we hold about you:

Right of access: You may request a copy of the personal data we hold about you
Right of rectification: You may request correction of inaccurate or incomplete personal data
Right of erasure: You may request deletion of your personal data, subject to our legal and regulatory retention obligations
Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances
Right to object: You may object to the processing of your personal data for direct marketing purposes at any time
Right to data portability: You may request your personal data in a portable, machine-readable format

To exercise any of these rights, please contact our support team via WhatsApp or email. We will respond to all valid requests within 30 days.

8. Cookies & Tracking Technologies

Laser247 uses cookies and similar tracking technologies on our website and app for the following purposes:

Essential cookies: Required for the Platform to function correctly, including maintaining your login session and remembering your preferences
Analytics cookies: Used to understand how players use the Platform, helping us improve the user experience
Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing activities

You may manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the Platform.

9. Marketing Communications

With your consent, we may send you marketing communications via WhatsApp, email, or push notifications regarding promotions, new features, and Platform updates. You may opt out of marketing communications at any time by notifying our support team, clicking the unsubscribe link in any marketing email, or adjusting your notification preferences in the Laser247 app settings. Opting out of marketing communications does not affect transactional communications related to your account.

10. Changes to This Privacy Policy

Laser247 may update this Privacy Policy from time to time. We will notify you of any material changes via your registered email address or via an on-screen notification at your next login. The date of the most recent revision is displayed at the top of this page. Your continued use of the Platform following notification of changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us Regarding Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact our support team via WhatsApp (number available on the official Laser247 website), live chat within your account, or email (address available on the official website). We are committed to addressing all privacy-related queries promptly and transparently.